What our Customers say...
We hired SERVPRO to do a full, and intensive Duct/HVAC Cleaning at our facility. The employee's were on time each day and worked steadily to get the job done. What was especially impressive was that every employee had a specific job, and every employee did their job to the best of their ability. No one sat around, and if their particular part of the job was complete, they helped the others. Each day when they arrived, the lead person explained exactly what they were going to do that day, and answered any questions that we had. At the end of the day, he gave us an update on how everything went that day. They were all very professional, courteous and they cleaned up after themselves as they went along. They came, they did the job they were hired to do (a very extensive job at that), they cleaned up, and they left. You would never even know they were here, except for the fact that they left each area of the facility in which they worked, much cleaner than when the arrived. And, the air in our facility smells clean and fresh. The office staff was very helpful, knowledgeable, thorough and courteous as well. Thank you SERVPRO!!!
The company was nice and professional took care of my issue quick, I highly recommend SERVPRO and the owner to everyone.
The owners and staff at SERVPRO have been professional, knowledgeable and a pleasure to work with. Their staff is prompt and courteous and went above and beyond to assist me with our crisis.
I would highly recommend SERVPRO Brazos Valley to anyone anywhere. I have had to use them on 2 different occasions only to have my expectations exceeded each time. When you need SERVPRO it is generally not a good time (our A/C broke and flooded our home) But one call to them put me completely at ease. They were there within an hour! Fast, Friendly, Professional, and literally no trace of anything when the left!! I was and have always been amazed by their professionalism. I felt they went above and beyond for me and my emergency, which only makes me believe they do this for everyone. Thank you SERVPRO for your great service and getting our life back in order "Like It Never Even Happened"
This SERVPRO crew is the best! We have had 2 incidents that they took care of for us, and both times we had nothing but the best service... quick response, they got everything cleaned and packed, and were professional and super courteous. They made our tragedies not seem as tragic once they were done, paying close attention to the smallest detail... I would highly recommend using SERVPRO of Brazos Valley to any of my friends! They are a true blessing!
Your crew did a fantastic job cleaning the mess left when the sewer overflowed in our house. They quickly got in, ripped up the wet carpet, pulled off the baseboards, and cleaned up the whole horrible mess. They explained to us in detail what they were doing and came to check on the progress of their fans regularly. The team was very friendly and kind to us. When the sewer overflowed again, they came out very quickly and handled it. Thank you so much for the wonderful job! I will recommend your company to my friends and family. You made a very bad experience much easier to handle!
Everyone here is very knowledgeable and courteous!
Great people to work with. Very honest.
Such a professional and polite team!
Your on-site personnel were prompt, courteous, and attentive to my concerns. Thanks SERVPRO!
All of your service personnel were great, neat, friendly and polite. Pleasure doing business with you. Thank you SERVPRO.
We had a serious mold problem. SERVPRO came in knocked it out!
The service techs were courteous, knowledgeable and very professional. I was very pleased with the way they handled everything.
I cannot think of a way to improve . The service could not have been better or more professional
Outstanding people to work with.
Great response time and customer service. They will make it "Like it never even happened."
SERVPRO is simply the best. We appreciate all that they did for us.
Every time I called the office, they were very kind and patient with me. Very professional!
The people at SERVPRO are fantastic!
I can't thank you enough for how well you treated us. You have an awesome team!
The technicians were very courteous and very prompt!
Thank you for taking the time to explain everything to me. It helped to put me at ease and that is worth more to me than you know.
They have done a GREAT job every time they have come out. Wish we didn't have to call but glad to know they will do a wonderful job.
Everyone was very kind and helpful. They made a very difficult and stressful situation LESS SO. My furniture looks great after the repairs were done.
Terrific Team. Bert is extremely good at his job. Very professional and thorough!
"Thanks for making things better!"
"They've been great! VERY responsive to our questions, concerns and needs."
"We had very important things from a child that had passed away and your ladies packed them with care and reverence. We appreciate all that was done today!"
"Jake was very accommodating. [We] appreciate that he was flexible and able to come out at 7pm that night and worked with our schedule to remove equipment."
"I have no ideas where they could improved. They were perfect in my case. Loved having them here. Veronica and her crew were so easy to be with - the ladies clean everything and we thoroughly enjoyed it. They took wonderful are with all of the crystal and our precious items."
"Can not say enough nice things about the ladies. They were prompt, thorough, polite, quick and hard workers."
"I have no recommendations! Just keep doing what you are doing." "Veronica Perez and her cleaning staff were extremely professional. They handled our homes belongings as if it were theirs. My wife and I truly appreciated their kindness and concern for us. They should be commended for a job well done. I was impressed by their service."
"The team that provided the restoration and cleaning at St. Mary's was very professional. They were very attentive to our needs and very accommodating to our ever-changing schedule due to daily Mass and unexpected funerals. Thank you for your exemplary Service!"
"I just want to thank the gentlemen on the SERVPRO team that took care of the removal and cleanup of water and damaged carpet, wood flooring, etc. They were professional, friendly, efficient, and in general made an otherwise totally unwanted situation far more bearable. The people i spoke with from reception to billing and ALL those between did a wonderful job to make this process as painless as possible."
"Your crew was great and very helpful! Thank you for sending them."
"Overall, they are a great group of people. Much to my misfortune, they have worked with me TWICE in the past year and are an amazing group of folks. Thank you!"
We just wanted you to know how much we appreciated your patience, hard work, and willingness to work with us to get her successfully moved between the rain showers and the delays! Your understanding, compassion, and determination to get the job completed in a professional manner turned a difficult situation into a success! Thank you for all you did to make this move a good experience!
The SERVPRO Team was both courteous and professional.
SERVPRO's crew was wonderful, polite, and professional.
I was impressed with SERVPRO's professional team and services.
These people were so good and efficient. We have never experienced this type of catastrophe and they came in and took care of everything. Helped us more than we could have imagined.
SERVPRO's crew was efficient, professional, and kind. Thank you!
The crew was very thorough and professional.
The crew was very quick at getting the job taken care of.
Excellent work. Thank you for helping me.
Everyone was great to work with!
Came to the house promptly when called. Excellent service.
SERVPRO did a great job!
The knew way more about what to do than we did! I have more confidence in SERVPRO than any company we've used in the past.
We greatly appreciate the professionalism and compassion!
Thank you for taking care of this problem in such a timely manner!